Privacy Policy

We collect information you provide directly when you create an account, subscribe to a plan, or contact our support team. This includes your name, email address, billing information, and any communications you send us.

We also collect limited technical information automatically when you use our service, including your IP address, device type, browser type, and connection timestamps. This information is used for service delivery, troubleshooting, and security purposes.

We use your information to: deliver and maintain your subscription service; process billing and payments; respond to support inquiries; send service-related communications such as account notifications and billing receipts; and improve our service over time.

We do not sell your personal information to third parties. We do not use your information for advertising targeting on external platforms.

We share your information with third parties only when necessary to deliver our service, including payment processors and CDN infrastructure providers. All third parties we work with are required to handle your information securely and in accordance with applicable privacy laws.

We may disclose your information if required to do so by law, court order, or government authority.

We retain your account information for as long as your subscription is active. After cancellation, we retain basic account records for up to 24 months for billing and legal compliance purposes, after which they are deleted or anonymized.

You have the right to access, correct, or request deletion of your personal information. To make a request, contact us at support@ontarioiptv.ca. We will respond within 30 days. Ontario residents have rights under applicable Canadian federal and provincial privacy legislation, including PIPEDA.

Our website uses essential cookies necessary for the site to function, and analytics cookies to understand how visitors use the site. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect some website functionality.

If you have questions about this privacy policy or your personal information, contact us at support@ontarioiptv.ca or by phone at +1 (833) 668-4788. Our support team is available Monday through Saturday, 8 AM to 8 PM ET.